FAQ

Q. Can I start building a website when I register my domain??
A. No, you need a Hosting Plan.
Q. How to pay for your services?
A. We offer flexible payment modes. You can select variety of payment options from Credit Cards to Paypal.
Q. How do I cancel a domain?
A. Once a domain name is registered we have no way of canceling that registration.
Q. How do I cancel my hosting?
A. We offer 3 days Free trial. If you dont wish to continue after 3 days you can cancel the account by calling us through one of ways mentioned at our contact page. After 3 days your hosting account couldn't be cancelled for one year.
Q. What i need for a complete website?
A. You require domain name + Hosting + Design for a complete website. We do register domain on your behalf which can be later transferred to any other registarar after 60 days. Our Wordpress Hosting Plan offers Hosting for a year and Default CMS website design installed, you would only need to purchase a domain name. If you already own a domain then you only need to change the name servers from your domain manager provided.
Q. Do you provide Free Domains?
A. Yes, all our plans include Free domains except for Wordpress hosting plan. You have to purchase domain name for Wordpress Hosting Plan.
Q. Which control panel do you provide?
A. The control panel we provide is called Cpanel. A demo of Cpanel can be found here Login with the username demo, and the password demo. We dont provide cPanel in Wordpress Hosting Plans to provide ease to basic users.
Q. How to install Wordpress Theme?
A. Go to your Wordpress blog and log in as as Admin. On the left, you will see a tab called Appearance. Open it by clicking on the down arrow. Click on Themes. You will see two tabs; Manage Themes and Install Themes. If you want to activate one you already have, simply click on it and activate it. Click on Install Themes if you want to find or install a new one. Click on 'Activate' and you have installed the new theme. If you want to upload a theme click on 'Upload' in Install theme option, Browse the file from your computer and click on Upload. Click 'Activate'. Your theme is now installed.
Q. Where can I found Wordpress themes?
A. As part of your hosting plan with MediaXpress each user receives many free WordPress themes to download. There are themes from the WordPress community at http://themes.wordpress.net.
Q. Why dont you provide cPanel in Wordpress Hosting?
A. Our special package Wordpress Hosting is for basic bloggers and users therefore we dont provide cPanel support in Wordpress Plan. Wordpress plan users would only be provided with Wordpress dashboard, Email Hosting and Domain Add-on Facility.
Q. Are there any hidden costs, or setup fees?
A. No
Q. Do you install Wordpress?
A. All our Wordpress Hosting Plans comes with Wordpress and Defaul theme Installed. However you can change the theme or upload a new one.
Q. How many emails can I send an hour ?
A. Our first two plans allow an account to send a total of 200 emails per hour.